A common thread of most ideas about employee engagement is the need for frequent and candid communication among management and employees. Internal communications can be initiated by a manager or employee, but it is management’s responsibility to ensure that the work environment encourages essential communication to take place. We are all wary of excessive memos, meetings and electronic communications, and these can create ‘noise’ that obscures important messages; but managers need to modulate the nature and quantity of communications to strike an effective balance.
Empowered employees are inherently more productive. They have the knowledge, resources and incentives necessary to carry out the company’s plans without a lot of supervision.